Return, Refund & Exchange Policy

At Maurvie, customer satisfaction is important to us. We want you to have a smooth and transparent shopping experience. Please read the following policy carefully before placing your order.

1. Return, Refund & Exchange Eligibility

Maurvie offers a 24-hour return, refund, replacement, and exchange request window from the time the order is delivered.

Customers must submit their request through the Maurvie website, Contact or E-mail within 12–24 hours of receiving the order.

Requests submitted after the 24-hour period may not be accepted.

Please note that submitting a request does not automatically mean that it will be approved. Every request will be reviewed by our team and may be approved or denied within the applicable working business days, depending on the circumstances and the requirements of this policy.

2. Conditions for a Return or Exchange

To be eligible for a return or exchange:

  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • The product must not have any signs of alteration, damage, stains, perfume, makeup, or other signs of use.
  • The original order details or proof of purchase must be available.
  • The request must be submitted through the Maurvie website within 24 hours of delivery.

Customers are strongly advised to record a clear unboxing video from the moment the package is opened and take clear photographs of the product and packaging.

The unboxing video and photographs may be required to verify claims relating to damage, missing items, incorrect products, or other delivery-related issues.

Failure to provide sufficient proof may result in the request being denied.

3. Damaged, Defective, Incorrect or Incomplete Orders

Customers must inspect their order immediately after delivery.

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product
  • A missing product
  • An incomplete order
  • A product with a manufacturing or quality issue

you must submit a request through the Maurvie website within 12–24 hours of delivery.

The request should include:

  • Clear photographs of the product
  • A clear unboxing video, where applicable
  • Photographs/videos of the outer packaging
  • Photographs of the shipping label
  • A detailed explanation of the issue

Our team will review the submitted information and approve or deny the request within the applicable working business days.

If the issue is verified as an error or fault on Maurvie's side, an appropriate replacement, exchange, or refund may be provided in accordance with this policy.

4. How to Submit a Return, Refund or Exchange Request

All return, refund, replacement, and exchange requests must be submitted through the Maurvie website.

Customers must submit their request within 24 hours of receiving the order and clearly mention the reason for the request, such as:

  • Return
  • Exchange
  • Replacement
  • Refund
  • Wrong item received
  • Size issue
  • Damaged product
  • Defective product
  • Missing product
  • Any other applicable issue

Once the request is submitted, our team will review it and approve or deny the request within the applicable working business days.

Please do not send any product back without receiving approval or return instructions from Maurvie.

Products returned without prior approval may not be accepted.

5. Non-Returnable & Non-Refundable Items

The following products are not eligible for return, refund, replacement, or exchange, except where required due to an error or defect attributable to Maurvie:

  • Sale or discounted products
  • Gift cards
  • Customized or personalized products
  • Innerwear or personal-care products
  • Products damaged due to customer misuse, mishandling, or negligence
  • Products that have been worn, washed, altered, stained, or otherwise used
  • Products without original tags or packaging
  • Products returned after the applicable 24-hour request window

6. Exchange Policy

  • Exchanges are subject to product availability.
  • The exchange request must be submitted through the website within 24 hours of delivery.
  • The returned product must pass our inspection before an exchange is processed.
  • Once the returned product is received and successfully inspected, the exchange process will be initiated.
  • If the requested replacement product is unavailable, Maurvie may offer an alternative product, store credit, or refund, as applicable.
  • Any difference in product price, if applicable, may need to be paid or may be adjusted according to the circumstances.

7. Refund Policy

Once the returned product is received and inspected, Maurvie will notify you whether your refund request has been approved or denied.

If the refund is approved:

  • The refund will be processed within 8–10 working business days after approval.
  • The refund will be credited to the original payment method used during checkout, wherever applicable.
  • The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

Shipping charges are non-refundable.

8. Cancellation Policy

Orders can only be cancelled before dispatch.

Once an order has been dispatched/shipped, it cannot be cancelled.

9. Return Shipping

Where a return or exchange is approved, Maurvie will provide the applicable return instructions.

Return shipping charges may be borne by the customer unless the return is due to an incorrect, damaged, defective, or incomplete order caused by Maurvie.

The final decision regarding return shipping responsibility will be communicated during the approval process.

10. Fraud Prevention & Fair Usage

Maurvie reserves the right to approve or deny any return, refund, replacement, or exchange request where there is evidence of:

  • Suspicious or fraudulent activity
  • Repeated misuse of the return or exchange policy
  • False or misleading claims
  • Missing or insufficient proof
  • Products being worn, washed, altered, damaged, or misused
  • Products being returned without original tags or packaging
  • Violation of any terms of this policy

Maurvie may request additional photographs, videos, or information before making a final decision.

11. Important 24-Hour Requirement

Please inspect your order immediately after delivery.

All return, refund, replacement, and exchange requests must be submitted through the Maurvie website, Contact no., E-mail within 24 hours of delivery.

We recommend submitting your request as soon as possible, preferably within the first 12 hours, particularly in cases involving damaged, defective, incorrect, missing, or incomplete products.

Requests submitted after 24 hours may be rejected.

Submitting a request within the 24-hour period does not guarantee approval. Each request is subject to review and approval by Maurvie.

12. Contact & Website

For all return, refund, replacement, exchange, or cancellation requests, please visit:

www.maurvie.com / 8587851836 / store@maurvie.com

Requests must be submitted through the relevant option available on the Maurvie website.

13. Policy Acceptance

By placing an order on www.maurvie.com, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy.

Maurvie reserves the right to modify, update, or amend this policy from time to time. Any changes will be effective once the updated policy is published on the website.